Resource Planning & Forecasting Analyst [723-A]

34000 - 36000
Posted 8 months ago
Apply
Apply

Job Description


Longreach Recruitment are recruiting a Resource Planning & Forecasting Analyst for a progressive contact centre operation supporting a European customer base in a niche industry sector.

My client is seeking an experienced contact centre resource planning professional with a demonstrable track record and ability in creating excel and erlang based short term forecasting models in a multi-channel environment.  Additionally, we require hands-on knowledge of a WFM tool (ideally Verint) and a confident and articulate communication style to convey planning and forecasting outcomes to a broad operational stakeholder population

The position provides a salary between £34’000 - £36’000k + Benefits + Flexible Hybrid Working

We are offering a flexible hybrid working model of 1 or 2 days onsite in modern offices located in St. Neots

Key Role Purpose & Responsibilities
  • Development, ownership, and ongoing refinement of short to mid-term forecasts and capacity plans
  • Budget and cost tracking against fte / resource requirements
  • Ownership of ‘variance’ tracking to ensure understanding of ‘actual v expected’ performance.
  • Lead all forecasting activities providing detailed knowledge of propensity to contact, customer drivers, seasonality, and customer contact analysis.
  • Support and mentor junior members of the Resource Planning team
What Have You Done Before? What Do You Need to Demonstrate?
Applicants MUST have contact centre resource planning / WFM experience and be able to demonstrate comprehensive experience in forecasting / capacity planning methodologies within excel (utilising erlang)

Key Skills & Experience Will Include
  • Experienced contact centre planner or forecaster with 3+ years’ experience
  • Strong capabilities in creating detailed forecast models.
  • End to end Resource Planning know how.
  • Hands-on user of WFM tools (ideally Verint WFM)
  • Commercially aware with the ability to provide input & recommendations to the budgeting process and future demand planning cycle.
Please register your interest in the Resource Planning & Forecasting Analyst position by applying as directed.

Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.

Follow us on Twitter: @longreachers                    Visit us on: www.longreachrecruitment.co.uk.
Apply
Apply
More jobs like this
list
Resource Planning & Forecasting Analyst
34000 - 36000
Posted 8 months ago
Longreach Recruitment are recruiting a Resource Planning & Forecasting Analyst for a progressive contact centre operation supporting a European customer base in a niche industry sector. My client is seeking an experienced contact centre resource pl
list
Real Time Team Leader
36000 - 40000
Posted a month ago
Newly created position now available within an expanding Real Time function for a multiple award winning, high growth organisation. We’re hiring an experienced Real Time or Intraday specialist to manage a specialist team within a growing Resource
More jobs like this